- FREE DELIVERY NATIONWIDE FOR ALL WEBSITE ORDERS OVER R799
Our refunds and returns policy is valid for 7 days from the date of purchase. If more than 7 days have passed since your purchase, we unfortunately cannot offer you a full refund or exchange.
Return Eligibility
To be eligible for a return, your item must be:
• Unused
• In the same condition as when you received it
• In its original packaging
Non-Returnable Items
Several types of goods are exempt from being returned, including:
• Perishable goods (such as food, flowers, newspapers, or magazines)
• Intimate or sanitary products
• Hazardous materials
• Flammable liquids or gases
Additional non-returnable items include:
• Gift cards
• Downloadable software products
• Certain health and personal care items
To complete your return, we require a receipt or proof of purchase.
Partial Refunds
Partial refunds may be granted in the following situations:
• Books with obvious signs of use
• CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records that have been opened
• Items not in their original condition, or that are damaged or missing parts for reasons not due to our error
• Items returned more than 7 days after delivery
Refunds
Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund.
If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within a certain number of days.
Late or Missing Refunds
If you have not received your refund yet:
1. Check your bank account again.
2. Contact your credit card company, as it may take some time before the refund is officially posted.
3. Contact your bank, as processing times may vary.
If you have completed all of the above and still have not received your refund, please contact us at sales@bellan.co.za.
Sale Items
Only regular-priced items may be refunded. Sale items are non-refundable.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at sales@bellan.co.za.
Gifts
• If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be issued.
• If the item was not marked as a gift, or the order was shipped to the gift giver, the refund will be issued to the original purchaser.
Shipping Returns
• Customers are responsible for paying their own return shipping costs.
• Shipping costs are non-refundable. If a refund is approved, the return shipping cost will be deducted from your refund.
• Delivery times for exchanged items may vary depending on your location.
For higher-value returns, we recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Need Help?
For any questions related to refunds or returns, please contact us at sales@bellan.co.za.
Our website address is: http://bellan.co.za.
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