• FREE DELIVERY NATIONWIDE FOR ALL WEBSITE ORDERS OVER R799

How Can We Help You?

Welcome to the BELLAN Collective Customer Care page. We are committed to providing our South African community with a seamless and secure shopping experience. Below you will find detailed information regarding our payment security, shipping logistics.

At BELLAN Collective, your security is our priority. We have partnered with PayFast, South Africa’s leading online payment gateway, to ensure your transactions are safe and encrypted.

  • Payment Methods: Through PayFast, we accept Instant EFT, Visa and Mastercard Credit/Debit cards, Mobicred, and more.

  • Security: We do not store your credit card details on our servers. All transactions are processed through PayFast’s PCI-DSS Level 1 compliant system, utilizing the highest level of encryption available.

We want to get your BELLAN Collective pieces to you as quickly and safely as possible. We exclusively use The Courier Guy for all our national deliveries within South Africa.

  • Service Type: Door-to-door courier service.

  • Processing Time: Orders are typically processed within 1–2 business days.

  • Delivery Time: Once dispatched, delivery usually takes 2–5 business days, depending on whether you are located in a major city center or an outlying area.

  • Tracking: Once your order has been collected by The Courier Guy, you will receive a tracking number via email to monitor your parcel’s journey.